Return/Refund Policy
We think you'll agree that Captain Waldo’s has one of the best return policy in the industry.
- You have 30 days from the date of invoice to return the merchandise for full refund on your credit card.
- Then, we give another 30 days (60 days from the date of invoice) to return for store credit.
Inspect the merchandise when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge, for items which we offer free shipping the original shipping savings associated with the returned item(s) will be deducted), as long as you haven't used it. We won't even ask why you've changed your mind.
You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards.
Books, CD’s, DVD’s and Video Tapes may not be returned (due to copyright laws). Sorry.
Simply phone or email our customer service department and ask for an RMA number. Package the items securely and include the RMA number along with a copy of the original invoice, and send it prepaid and insured to:
Captain Waldo’s Aquatic Emporium
28485 Tomball Pkwy; Ste 206
Tomball, TX 77375
In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee (only Continental US & Canada). No Restocking Fee will apply to any return meeting the requirements.
No packages will be accepted without an R.M.A. number on the outside of the box.
Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions.
Order Verification Policy
In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping. All orders may require a 24-72 hour period of time for normal verification purposes. If we can't verify the correct information, there will be a considerable delay in the processing of your order. We will notify you by phone or email if that should be the case.
All orders placed with a credit card, must submit the billing address of the credit card (where you receive your monthly credit card statements).
If the billing address is a P.O. Box we will require shipping to your residence or business address and that address must be listed with directory assistance.
If you need to ship to an alternative address, the shipping address must be listed with a yellow pages directory assistance, such as www.superpages.com.
International Order Verification
In order to protect our customers from credit card fraud or identity theft, all orders will be verified before shipping. Since we will not ship without this verification, please avoid delays in the processing of your order by submitting complete information.
All International orders must ship their orders to the billing address of the credit card (the address to which your monthly credit card statement is sent).
You'll need to send a copy of both the front and back of the credit card being used, plus a copy of the most recent statement of your account. Please Fax those documents to 212 691-7286, or email to customerservice@captainwaldos.com
International orders do not apply APO/AFO military addresses, Puerto Rico, all other US territories, or Canada.
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Privacy Policy Details |
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At CaptainWaldos.com, your privacy is a top priority. Please read below for our complete privacy policy details.
If you shop at captainwaldos.com and place your orders exclusively through captainwaldos.com, any personal information that you may share with us is kept absolutely private.
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What Information do we collect?
We collect two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. To learn how we keep your personal information safe and secure, please see our security statement.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, request a Catalog or email newsletter, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, captainwaldos.com can fill your orders and better provide you with personalized services.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
How do we use the information?
Our primary goal in collecting personal information is to provide captainwaldos.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. We use cookies in the operation of our site.
How to update or correct your Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
Marketing
From time to time you may receive Leisure Pro special fliers via postal mail or e-mail notification of specials that may be of interest to you. E-mail recipients can opt-out from our e-mail listings by clicking on the unsubscribe link provided with every promotional email we send out. Registrants may also opt-out of receiving materials from us at any time by contacting us with such request.
Please contact us via e-mail (customerservice@captainwaldos.com), by telephone 775-854-8832, By Fax 281-205-4682, or via postal mail (28485 Tomball Pkwy; Ste 206; Tomball, TX 77375). Enclose a copy of the mailing label). Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail".
Our Security Statement:
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. all of the customer data we collect is protected against unauthorized access by physical security means.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
in order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
A special note about children's privacy:
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at customerservice@captainwaldos.com so that we may delete the minor's information.
Cookies:
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to captainwaldos.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. If you are a "cookieńphobe," you can tell your browser to erase all cookies at the end of a session.
Contacting Captain Waldo’s about privacy questions or concerns:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to:
Captain Waldo’s
Attn: Customer Service
P O Box 3001
Houston, Texas 77253
Privacy Policy changes:
This Privacy Policy was last changed on December 10, 2008. If CaptainWaldos.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time.
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Copyright |
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All content included as part of this site, such as text, logos, graphics, and button icons, is the property of Captain Waldo’s or its content suppliers, and is protected by U.S. and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of Captain Waldo’s and is protected by U.S. and international copyright laws. All software used in this site is the property Captain Waldo’s or its software suppliers and is protected by U.S. and international copyright laws. All such content and software may be used as a shopping resource. Any other use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited.
TRADEMARKS
"Captain Waldo’s" is a trademark of Captain Waldo’s.\ and is protected by U.S. and international trademark laws.
SUBMISSIONS
Captain Waldo’s does not want to receive confidential, proprietary or trade secret information through this web site (excluding information related to any order you submit). Please note that, (excluding personal customer, order and payment information which is subject to our privacy policy set forth below) any information, materials, suggestions, ideas or comments sent to Captain Waldo’s will be deemed non-confidential, and, by submitting any such information, you are granting Captain Waldo’s an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information, materials, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
LINKS TO THIRD PARTY SITES
This site may be linked to other sites which are not maintained by Captain Waldo’s. Captain Waldo’s has not reviewed all of the other sites linked to this site and is not responsible for any off-site pages or any other sites linked to this site. The inclusion of any link to other sites does not imply endorsement by Captain Waldo’s. of such sites. Linking to any other site pages or other sites is at your own risk.
DISCLAIMER
THIS SITE IS PRESENTED BY Captain Waldo’s ON AN "AS IS" BASIS. Captain Waldo’s MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, OR THE INFORMATION, CONTENT, MATERIALS OR MERCHANDISE OFFERED FOR SALE OR INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Captain Waldo’s DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SUBJECT TO THE RETURN POLICY EXPRESSED ABOVE, Captain Waldo’s WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF MERCHANDISE FROM THIS SITE (INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES), EVEN IF Captain Waldo’s HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
APPLICABLE LAW
This site is created and controlled by Captain Waldo’s in the State of Texas, USA. Use of this site will be governed by and construed in accordance with the laws of the State of Texas without giving effect to any conflict of law principles. By purchasing merchandise through this site, you agree that the offer and sale of such merchandise takes place in, and will be governed exclusively by the laws of, the State of Texas without giving effect to any conflict of law principles. You also agree that any legal or equitable claim against Captain Waldo’s arising from or related to your purchase must be brought in the city, state or federal courts located in Harris County, Texas
Warranty Policy
Leisure Pro buyers find the best products at the lowest possible prices wherever they are. Since (sometimes) that means that we do not buy it directly from the manufacturer, nor are we authorized by them to sell their products, so we are not bound by the official/unofficial manufacturer's suggested retail prices, and we can pass on the tremendous savings to you. In some instances the product will come without an English language manual or manufacturer's warrantee cards valid in the United States. In those cases, we provide our own Captain Waldo’s warranty, which offers equal or greater protection.
Sales Tax Policy
Sales Tax:
We collect state sales tax when shipping to the state of Texas
International Tax:
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Captain Waldo’s is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.
We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.
We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.
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Shipping Deadline
To insure Next Day and/or Overnight delivery your order must be placed on 12:00 EST the day before.
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When we Ship
We ship 4 days a week, Monday through Thursday, all Overnight & 2nd Day orders placed after 12:00 PM EST, will ship on the following shipping day (Orders placed on Thursday after 12:00 PM EST, will ship the following week). All other orders ships in 2 business days.
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Where we Ship
We ship throughout the United States, Canada and to over 200 countries Worldwide.
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How we Ship
We offer a variety of shipping carriers & options depending on the destinations, some option details are as follow:
Contiguous United States (48 States including Washington D.C.):
UPS Ground Delivery (5-7 Business Days)
UPS 3 Day (3-5 Business Days)
UPS 2nd Day Air (2 Business Days)
UPS Next Day Air (1 Business Day)
US Air Mail (1-2 Weeks*) Maximum Order Value $100
Alaska, Hawaii:
UPS 2nd Day Air (2 Business Days)
UPS Next Day Air (1 Business Day)
US Air Mail (1-2 Weeks*) Maximum Order Value $100
Military and APO/FPO addresses: (Armed Forces Americas, Africa, Canada, Europe, Middle East, Pacific)
US Air Mail (1-2 Weeks*) Maximum Order Value $1500
When placing an order please select United States as the country (not the country in which your military base is located)
-United States Territories-
Puerto Rico= Same options as Alaska, Hawaii (see above)
American Samoa, Northern Mariana Islands, U.S. Virgin Islands:
UPS Worldwide Express (3-4 business days**)
US Air Mail (1-2 Weeks*) Maximum Order Value $500
Guam= Us Air Mail (1-2 Weeks*) Max. Order Value $500
Canada:
UPS Worldwide Express (2 business days**)
International:
UPS Worldwide Express (3-4 business days**)
* Please note that when shipping with US Mail, it can take up to 6-8 weeks to be delivered and/or track a lost package.
** Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.
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Term of Fulfillment
All merchandise purchased through this website are F.O.B. (“Freight on Board”) at our fulfillment center. Title to the merchandise passes to you at the time of delivery by the fulfillment center to a common carrier.
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Shipping Rules
A signature is required for all UPS shipments upon receipt. Packages cannot be rerouted or picked up from UPS, someone must be at the address to receive the package and sign for it.
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P.O. Boxes
Shipping to P.O. Boxes will be granted only upon request, certain restrictions apply, please call customer service for details.
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Hotels & Forwarding Places
For security purposes certain restrictions apply when shipping to hotels & Forwarding Places, please call customer service for details.
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Order Verification
All orders are subject to our order verification policy, failure to provide the correct information may cause a considerably delay in the processing and shipping of your order.
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International Orders
First time international orders will have to provide additional information for verification purposes after placing order. Failure to do so may cause a considerably delay in the processing and shipping of your order. Due to high cost of International shipping, we cannot ship any orders that include backordered items. We will have to either cancel those items or change them to similar items according to the customer’s request.
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International Tax Clearance
International orders may be subject to customs, when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur.
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Out of Stock Items
In very rare instance if an item marked In Stock is out of stock, our customer service department will contact you and if agreed, the item will be shipped as soon as we receive them from our suppliers. Leisure Pro will pay postage charges on all subsequent shipments after the initial one, within the U.S. only.
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Special Order Items
Items that we don't usually stock, and are ordered specifically for the customer, special orders are final sale and non-refundable and may take an extensive amount of delivery time, please contact us in advanced for expected delivery time.
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Canceled Order
If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.
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